Nordson MARCH

Corporate | Global Directory | Languages


Equipment End-of-Life Policy

Download the Equipment End-of-Life Policy

Find End-of-Sale and End-of-Life notifications

Products reach the end of their life cycle for various reasons, including market demand, innovation in technology, inability to source critical components, substitution by functionally superior technology, or deviation in business direction. While this step is a normal part of the entire product life cycle, Nordson MARCH recognizes the impact this milestone can have within our customer’s facilities and operations. With this in mind, the End-of-Life Policy below will help our customers better manage the product’s end of life transition.

The End-of-Life Policy is applicable to End-of-Sale (Discontinuation) and End-of-Life (Obsolescence) notices/announcements made on or after November 24, 2015 for all Nordson MARCH product lines. The Policy does not apply to products that were previously subject to prior announcements, certain Nordson MARCH Florida products, and customized one-of-a-kind systems.

  1. End-of-Sale describes a product that has been discontinued, but will still be supported. End-of-Life describes a product that has reached obsolescence and will no longer be sold, serviced, or supported.
  2.  
  3. Nordson MARCH will notify the customer 3 months prior to the last day (End-of-Sale Date) an order will be accepted for the affected product(s) in the End-of-Sale statement. In this notice, we will offer a suitable replacement product, if one is available at the time of the announcement.
  4.  
  5. For products with low or infrequent orders, Nordson MARCH might issue an End-of-Life statement in place of an End-of-Sale announcement. In these situations, there will not be a 3 month grace period for the placement of orders.
  6.  
  7. Both End-of-Sale and End-of-Life announcements will be communicated to the customer via sales channels. In the event a customer does not receive this notification, Nordson MARCH will also publish it on www.plasmapowerplus.com and www.nordsonmarch.com/EOL.
  8.  
  9. Telephone access to MARCH Technical Service (MTS) will be available 9 hours a day, Monday through Friday for a period of 7 years from the End-of–Sale Date for all hardware and human machine interface (HMI) issues. Operating system (OS) software issues are not supported by Nordson MARCH, so contact Microsoft® Corporation or the OS manufacturer directly. Outside of the regional hours indicated below, it is possible to receive support via email at technicalservice@nordsonmarch.com.
 

• Americas Region (+1.925.246.1685): 08:00 to 17:00 PDT
• European Region (+31.4.3352.4466): 09:00 to 18:00 CET
• East Asia Region (+86.21.3866.9166): 09:00 to 18:00 CST

  1. Hardware support will be as follows:
 

a. Consumables, spares and replacement parts for the affected product(s) will be available for a period of 7 years from the End-of-Sale Date. Nordson MARCH Technical Service or Customer Service can assist with inquiries, quotes and orders.

b. In the event an item becomes obsolete during the 7 year support period, we will stock a quantity that will adequately support customer requirements or source a suitable replacement for the part. Nordson MARCH will notify the customer of this part obsolescence and/or replacement. For the latest announcement, customers can go to www.plasmapowerplus.com.

c. For systems with third party integrated automation, we will release the contact information of the equipment supplier. It is recommended that the customer directly contact the automation supplier for all inquires related to modifications, consumables, spares and replacement parts.

d. For customized one-of-a-kind products, Nordson MARCH will maintain consumables, spares and replacement parts for a duration of 7 years after the end of the warranty period. In the event more than one system was ordered, then the 7 year duration will start upon completion of the warranty period of the last shipped system.

e. Upon completion of the 7 year support period after the End-of-Sale Date, Nordson MARCH will release drawings for all designed parts that are not being used by systems still in production or under a separate 7 year support period. Customers can request these drawings to fabricate parts to keep their products in operations. Released drawings will be for standard systems, not special or customized one-of-a-kind models.

f. Upon completion of the 7 year support period after the End-of-Sale Date, Nordson MARCH will release drawings for all specialized parts that are unique to the customized one-of-a-kind system(s). For parts common to standard product(s) still in production or under a separate 7 year support, drawings will be released based upon the schedule noted in item 5e.

  1. Human Machine Interface (HMI) support will be as follows:
 

a. For the first year following the End-of-Sale Date, Nordson MARCH will provide bug fixes, maintenance releases or patches for known and reported critical bugs.

b. After the first year, Nordson MARCH will lock the HMI version for the affected product(s). Copies of the locked HMI version will be made available to all customers, upon request. Customers choosing to update or upgrade to a later HMI version will do so at their own risk. We recommend customers read the release notes and submit questions prior to upgrading their systems to the latest HMI version.

c. After the first year, any request to update the HMI will be treated as a quotable work order. We suggest contacting your regional Nordson MARCH sales representative to initiate the software request and quote.

Contact Us

Visit our LinkedIn page Follow us on Facebook Follow us on Twitter Find us on Google+ Visit our YouTube Channel

If you experience any difficulties submitting your information, please email us.

*
*
*
*
*
Would you like to receive marketing communications via email from Nordson Corporation, in accordance with Nordson Corporation’s Privacy Policy?

*