Customer Service Representative

Opportunities in Customer Service

Company:

Nordson Corporation

Job Title:

Customer Service Representative

Department:

Customer Service

Responsibilities:

 

Job Summary

The Customer Service Representative enters sales orders into on-line system using SAP.  Expedites, reschedules, and adjusts sales orders as necessary.  Performs limited and routine customer service by providing guidance and assistance regarding orders, accounts, products, parts, and special programs.

Essential Job Duties and Responsibilities

             Enters domestic and international sales orders into on-line system using SAP.

             Reviews and edits domestic orders.

             Compiles and communicates information to sales offices regarding sales orders.

             Reschedules and adjusts sales orders according to inventory availability and customer requirements; expedites orders.

             Compiles information for reports and maintains log; distributes reports.

             Maintains in-house orders; files orders.

             Performs limited and routine customer service under supervision:

             Listens to customer complaints and requests; resolve if possible, or refer to the appropriate personnel.  Document complaints and referrals.

             Guides and assists customer with part number identifications, product substitution, and special sales programs.

             Maintains an image of dedication, courtesy, and professional competence that will be recognized as such by our customers.

             Other duties as assigned.

Education Required:

 

             High school diploma

Experience Required:

             Minimum 1-4 years of office experience

Skills:

 

Preferred Skills and Abilities

             Strong communication skills with the ability to communicate effectively at any level

             Ability to work in a fast paced environment with competing priorities; ability to multi-task

             Self starter

             Ability to read Bills of Materials and Engineering Drawings

             Detail oriented

Working Conditions and Physical Demands

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Minimal

Nordson Corporation provides equal employment opportunity to all applicants and employees.  No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, disability, citizenship status, marital status, veteran status or any other reason prohibited by law.

Location:

MI – Plymouth

Relocation Assistance:

No relocation assistance will be provided for this position.

Job Identification:

FY14-149

Send resume, cover letter and salary history to: