Nordson EFD Wins 2012 Service Excellence Award

Circuits Assembly magazine recognizes superior customer service by ranking company first in Solder Materials Supplier category

13 Mar 2012

March 13, 2012 East Providence, RI USA Nordson EFD (Nasdaq: NDSN) has won Circuits Assembly magazine’s Service Excellence Award for the 4th year in a row. This is the 8th time in the last 9 years the company has received the prestigious award, which was presented during the recent IPC Apex Expo 2012 in San Diego, California.

This year, Nordson EFD competed in the "Solder Materials Supplier” category. "We are honored to have our customers once again acknowledge us as their preferred solder paste supplier,” according to Jeff Pembroke, President of Nordson EFD, "and we will continue our ongoing efforts to provide them with exceptional products and service.”

The Service Excellence Awards were developed to honor companies that excel in the crucial area of customer service. Now in its 20th year, the program gives participants the opportunity to learn how they compare to their peers with regard to customer satisfaction.

Responses are solicited from customers who are asked to rank their suppliers in several categories, including Delivery, Quality, Responsiveness, Technology and Value for the Price. Customer input is calculated by an independent tabulator, and the competitors ranked accordingly. Comments released after this year’s awards ceremony ranged from "Nordson EFD solder pastes perform consistently well” to "Very good technical support” to "We always get a prompt response to our requests.”

Nordson EFD designs and manufactures precision fluid dispensing systems for benchtop assembly processes and automated assembly lines. By enabling manufacturers to apply the same amount of adhesive, lubricant or other assembly fluid to every part, every time, EFD dispensing systems are helping companies in a wide variety of industries increase throughput, improve quality, and lower their production costs. The company is also a leading formulator of high-quality solder pastes for printing and dispensing applications in the electronics industry.

Nordson Corporation (Nasdaq: NDSN) delivers precision technology solutions to help customers succeed worldwide. The company engineers, manufactures and markets differentiated products and systems used for dispensing adhesives, coatings, sealants, biomaterials and other materials, fluid management, test and inspection, UV curing and plasma surface treatment, all supported by application expertise and direct global sales and service. Nordson serves a wide variety of consumer non-durable, durable and technology end markets including packaging, nonwovens, electronics, medical, appliances, energy, transportation, construction, and general product assembly and finishing. Founded in 1954 and headquartered in Westlake, Ohio, the company has operations and support offices in more than 30 countries. Visit Nordson on the web at www.nordson.com , www.twitter.com/Nordson_Corp or www.facebook.com/nordson.