With Nordson's Package of Values® you have the satisfaction of knowing you own the industry's most state-of-the-art powder coating equipment and have our commitment to total support and service. With Nordson, the world leader in powder coating equipment, you're entering into a partnership with a team of industry experts who will help you to ensure your company's success, whatever your powder coating requirements.
Pre-Installation Project Management
Our service starts long before the system is installed at your facility. When you purchase a Nordson powder coating system, we assign an experienced application engineer to manage your project. Your system requirements are matched with our engineering, manufacturing, pre-assembly and installation capabilities to ensure that your system is designed as proposed, delivered on time, installed efficiently and operating properly.
Installation and System Start-Up
Nordson offers several equipment installation options tailored to fit your individual situation and budget. Most commonly, our factory-direct field engineer and local customer service representative are present to assist your personnel in final system assembly and initial equipment start-up. By participating in equipment installation, your personnel become familiar with different coating system assembly, operation and maintenance. If your new system includes sophisticated automation and PLC controls, a Nordson controls engineer is available during start-up to ensure program accuracy and proper control system configuration.
Nordson start-up supervision includes approval of equipment operation at staging before shipment for installation. And because Nordson equipment arrives factory pre-assembled, installation of even the most sophisticated spray systems can be accomplished in just a few days. In some cases, when your plant personnel are unavailable to assist with equipment installation, we can quote a "turnkey" or "modified turnkey" installation.
Equipment Training
Training is critical to the success of any finishing operation. Once your system is installed, Nordson will conduct a comprehensive training workshop at your facility to assure that all personnel understand the proper use and maintenance of your new system. After completion of our workshop training, your plant personnel will be capable of operating your new powder coating system to achieve the highest degree of finish quality and system efficiency.
After-Sale Service and Support
Only after the system has been installed and operating for a period of time can you realize the full benefit of being a Nordson customer. In addition to efficient, reliable, system performance, you will receive support from the industry's most committed and knowledgeable customer service and technical support team.
Nordson's after-sales support is second to none in the industry, and includes: 24-hour, nationwide, toll-free access (800.433.9319) to our Customer Service Center and customer service professionals. In addition, our staff of trained technical specialists stand ready to assist you and can usually be in your plant within 24 hours.
After-hours support -- Our Customer Support Center is open from 7:30 am to 6:00 pm Central Eastern Time. However, if you are located in a different time zone or run a two-to-three shift operation, we always have customer service specialists and a controls engineer on-call to assist you should a problem arise, or to put you in contact with your local Customer Service Representative.
Effortless replacement parts ordering -- At the time of system installation, Nordson will provide you with a comprehensive list of service parts for your stock. As with every piece of equipment, normal wear and tear will at times require you to order replacement parts for your Nordson system. We make this process fast and easy by providing you with:
- Comprehensive equipment manuals
- Parts catalog available in both printed and interactive electronic format
- Toll-free customer service access number
- Order tracking and placement using enordson.com
- Toll-free, order-by-fax program (1.888.229.4580)
- Access to your part order history
Your local Customer Service Representative is equipped with a personal laptop computer to assist you in locating the right replacement part number and tracking your part order. In addition, you will be able to enjoy the full benefit of e-commerce -- search the replacement parts catalog, and place and track your parts order online through www.enordson.com. Regardless of how you place an order with us, our complete stock of all parts in Amherst will assure your needs are met quickly. And emergency shipments can typically be made the same day.
Training -- During your first year of operation, an additional training seminar will be held free-of-charge, at your facility. This training will focus more on the issues of equipment maintenance, system efficiency optimization and troubleshooting techniques. The seminar will be customized based on the results of quarterly system audits, providing you with valuable information on how to achieve maximum system run-time, minimum operating costs and the highest quality finish.
One year of quarterly system performance audits -- During the first year of operation, your local Nordson Customer Service Representative will audit your system four times at no charge to assure optimum equipment performance. These audits are more comprehensive than routine service calls and may include:
- Inspection of all powder-contact wear parts
- Primary and final filter check
- Inspection and adjustment (if necessary) of gun-to-part distance, and gun spacing to ensure uniform coverage
- Recovery unit inspection
- Comprehensive check of all system components and their operating parameters
As a result of each audit, you will receive a report containing vital operating parameters with recommended equipment maintenance and operation procedures. This preventive maintenance program is provided free of charge for one year from installation of your system. After the initial year, the program can be continued for a nominal free. Nordson will provide a quotation prior to the program expiration date for the continued service.
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